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Terms & Conditions

Cliff-Harvey-Angling.co.uk is a trading name of Harvey Angling Limited. Registered office: 112 Cilfynydd Road, Cilfynydd, Pontypridd, CF37 4NF Company registration No.: 07798972

By accessing this web site you agree to be bound by the terms and conditions stated below. These terms and conditions and any contract formed between you and Harvey Angling Limited is governed by and is to be construed in accordance with English Law and both you and Harvey Angling Limited agree to the exclusive jurisdiction of the English Courts.

Terms and conditions of sale
All orders processed via Cliff-Harvey-Angling.co.uk are processed in Great British Pounds.

Delivery
Our delivery rates shown are for the UK mainland only, and are charged depending on the value of purchase. These price bands are listed out below:

Small items = 0.00
£0.01 - £10.00 = 4.00
£10.00 and above = FREE DELIVERY (where the item can be sent via Royal Mail parcel service)

We aim to despatched all orders the same day (Monday to Friday) providing the order has been placed before 3:00pm. Where orders are placed after 3:00pm, we aim to despatch the next working day. Small items are send by Royal Mail, large or heavy items are sent by Royal Mail Parcel service or courier.

Providing The Correct Address
It is your obligation as the customer to ensure you enter the correct delivery address at the time of ordering. If when ordering you enter the wrong address, your items may be returned to us by Royal Mail in which case we will let you know. You will then be charged additional postage for resending the item(s). Should you enter the wrong address and your order does not arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately using our contact form. It is your obligation to enter the correct delivery address details at the time of ordering. 

Accepting Delivery
Please ensure all items are thoroughly checked for any damage at the point of delivery. Once goods are accepted from the courier signed or not signed for no responsibility can be taken by fair naturally for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and contact us immediately for a replacement.

Returns
We guarantee to refund any item purchased on Cliff-Harvey-Angling.co.uk that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International Cliff-Harvey-Angling.co.uk purchases can only be returned by post.

Please also note that items must be returned with all of the barcode tags intact.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Terms and conditions of website

Reasonable Care
have taken every care in preparing the information and materials contained in this web site but as far as the governing law allows, Harvey Angling Limited make no representation of warranty, either express or implied, as to the accuracy of the information or materials contained in this web site at any time. To verify any part of the information or materials you must contact Harvey Angling Limited before relying on it.

Disclaimer
shall not be liable to any person for any loss or damage, whether directly or indirectly sustained, arising from the use of any of the information or materials in this web site.

Links (Hypertext)
Certain links (hypertext) in this web site will lead you to other web sites which are not under the control of Harvey Angling Limited. When you activate any of these links, you will leave the Harvey Angling Limited web site and Harvey Angling Limited accept no responsibility or liability for any of the information or materials contained in any web site out of control of Harvey Angling Limited

Information Changes
Harvey Angling Limited may make changes to this web site without prior notice or obligation to update the information and materials contained within this web site.

Legality
If any part of this Legal Notice shall be deemed by a court of law to be unenforceable, unlawful or void, then that part shall be deemed severable from this legal notice but that any such severance shall not affect the validity and enforceability of the remaining part or parts of this Legal Notice.

How to lodge a complaint
You can make your complaint in whatever form is most convenient to you. You can telephone and speak to the appropriate member of staff. If you do not know who you should talk to, our Receptionist will help. Alternatively you can write to, fax or email the Complaints Administrator at:

Harvey Angling Limited
Unit 7, Albion Ind. Est. Cilfynydd, Pontypridd, Mid Glamorgan, CF37 4NX

Tel: 01443 400766
Email: via Contact Us page

If you telephone us, the complaint will be logged. Whoever takes your call will attempt to resolve the issue for you there and then. If you are not satisfied with the response you receive at this stage you can submit a formal complaint in writing.

We will send a written acknowledgement within 5 working days of receipt of a complaint, giving the name or job title of the person handling the complaint within the firm. At the complainant’s request, we will liaise with counseling services or anyone formally acting on the complainant’s behalf.

Within 20 working days of receiving a complaint, we will send the complainant either: our final response; or a holding response which explains why we are not yet in a position to resolve the complaint and indicating when we will make further contact (which will be within 40 working days of receipt of the complaint).

By the end of 40 working days after receipt of a complaint, we will send the complainant either: a final response; or a response which explains that we are still not in a position to make a final response, giving the reasons for the further delay and indicating when we expect to be able to provide a final response.

Where within 40 working days of receiving a complaint, we will send the complainant a written response which: offers redress or rejects the complaint and gives reasons for doing so, informs the complainant how to pursue his complaint with us if he remains dissatisfied.

The Managing Director accepts full responsibility for effective complaints handling.

In all cases we will treat your correspondence in strict confidence, with fairness and objectivity.

Security of trading over the Internet
Transactions over the internet may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet.

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